Refund policy

Thank you for shopping with Mumurinka!

Each item in our store is custom-printed based on the photos you upload. Since all products are made to order, we are unable to offer refunds, returns, or exchanges for issues related to personal preferences, including dissatisfaction with style, size, or design. We kindly ask that you review your order details carefully before placing your purchase.

We provide complimentary reprint replacements only for orders with printing mistakes, fabric flaws or transit damage.

Free Replacement Qualifications

If your parcel arrives with printing errors, fabric defects or shipping damage, please reach out to us via info@mumurinka.com within 14 calendar days upon receipt. Kindly attach the following information in your email:
  • Your unique order number
  • Clear, complete photos that clearly display the defective or damaged area
Our customer service team will review your application within 2–3 working days. If your case meets our replacement standards, we will arrange a brand-new reprint and delivery at zero extra cost.


Order Cancellation Rules

Once you submit your custom order, production may start immediately.
You may cancel your order free of charge within 3 hours after checkout.
If your custom socks have already entered production after the 3-hour window, order cancellation will no longer be available.

Address Modification

Should you need to adjust your shipping address after placing an order, please send an email to info@mumurinka.com with your order ID, original delivery address and your new target address.
We can update your address details before your package departs our warehouse; address changes are unavailable once shipment is dispatched.





Our Promise to You

Mumurinka is dedicated to crafting high-quality custom products for every customer. We highly value each customer’s experience and satisfaction. If your situation is not covered by this policy, please feel free to contact our customer service team at any time. We will do our best to find a suitable solution for you.
Thank you for trusting Mumurinka to create personalized keepsakes just for you! We’re honored to be part of your special moments.