Refund policy
Thank you for shopping with Mumurinka!
Each item in our store is custom-printed based on the photos you upload. Since all products are made to order, we are unable to offer refunds, returns, or exchanges for issues related to personal preferences, including dissatisfaction with style, size, or design. We kindly ask that you review your order details carefully before placing your purchase.
We provide complimentary reprint replacements only for eligible orders with printing mistakes, fabric flaws or transit damage, subject to our shipping scope.
Free Replacement Qualifications
If your parcel arrives with printing errors, fabric defects or shipping damage, please reach out to us via info@mumurinka.com within 14 calendar days of receipt. Kindly attach the following information in your email:
- Your unique order number
- Clear, complete photos showing the defective or damaged area
Our customer service team will review your application within 2–3 working days. If your case meets our replacement standards, we will arrange a brand-new reprint and delivery at zero extra cost.
Return Shipping Responsibility
Return shipping fees shall be covered by Mumurinka if returns are required due to product quality defects or damage sustained during transit.
Returns falling outside our free replacement terms are generally not accepted. If a return is exceptionally approved through mutual negotiation, all associated return shipping charges must be borne by the buyer.
All refund requests will be reviewed within 2–3 working days, and we will resolve any matters encountered at Mumurinka as promptly as we can.
Order Cancellation Rules
Once you submit your custom order, production may start immediately.
Orders can be cancelled free of charge within 1 hour after checkout.
Once custom items have entered production beyond this window, cancellations cannot be processed.
Address Modification
Should you need to adjust your shipping address after placing an order, please send an email to info@mumurinka.com with your order ID, original delivery address and your new target address.
We can update your address details before your package departs our warehouse; address changes are unavailable once shipment is dispatched.
Our Promise to You
Mumurinka is dedicated to crafting high-quality custom products for every customer. We highly value each customer’s experience and satisfaction. If your situation is not covered by this policy, please feel free to contact our customer service team at any time. We will do our best to find a suitable solution for you.
Thank you for trusting Mumurinka to create personalized keepsakes just for you! We’re honored to be part of your special moments.