Refund policy
Last Updated: October 8, 2026
Thank you for shopping with Mumurinka!
Each Mumurinka product is custom-made based on the photos, images, and customization details submitted by each customer.
Because our products are personalized and made specifically for each customer, we only accept returns for products that have a confirmed defect, printing error, manufacturing issue, incorrect item, or damage during transit.
We do not accept returns or refunds for changes of mind, personal preference, incorrect customization details provided by the customer, or incorrect size selections.
1. Eligible Returns, Replacements, and Refunds
You may request a return, replacement, or refund if your order has one of the following confirmed issues:
- Printing errors;
- Manufacturing defects;
- Fabric or product quality issues;
- Incorrect product received; or
- Damage during transit.
If the issue is confirmed and your request is approved, Mumurinka will provide an appropriate resolution, which may include a replacement or refund.
2. Request Time Limit
For eligible product defects or other issues listed above, you must contact us within 14 calendar days after receiving your order.
Requests submitted after this 14-calendar-day period may not be eligible for a return, replacement, or refund.
The 14-calendar-day period begins on the date the order is delivered according to the available shipping or tracking information.
3. How to Request a Return, Replacement, or Refund
To submit a request, please contact us at:
Email: info@mumurinka.com
Please provide:
- Your order number;
- Clear and complete photos showing the issue;
- A brief description of the problem; and
- Any other information reasonably necessary for us to review the issue.
Our customer service team will review your request within 2–3 business days after receiving the required information.
Please do not send the product back before your request has been reviewed and approved by Mumurinka.
4. Return Shipping and Fees
If a return is approved because the product has a confirmed defect, printing error, manufacturing issue, incorrect item, or damage during transit:
- Mumurinka will cover the applicable return shipping costs.
- Mumurinka will cover any applicable return processing or handling fees.
- Customers will not be responsible for approved return shipping costs or applicable return processing fees.
Customers must follow the return instructions provided by Mumurinka.
5. Return Address
Please do not send returned products to the original shipping address or any other address unless specifically instructed by Mumurinka.
If a return is required, we will provide the appropriate return address and return instructions by email after your return request has been approved.
Returns sent without prior approval or sent to an address that has not been provided by Mumurinka may not be accepted.
6. Refunds
Refunds are available only for eligible issues covered by this policy and after the request has been reviewed and approved by Mumurinka.
Refunds are not available for:
- Change of mind;
- Personal preference;
- Incorrect customization details provided by the customer; or
- Incorrect size selection by the customer.
If a refund is approved, it will be issued to the original payment method used for the purchase.
Mumurinka will process an approved refund within 3 business days after the refund has been approved.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
For refunds processed through:
- Credit or debit card: the refund is generally reflected within 5–10 business days after Mumurinka processes the refund, depending on the card issuer.
- PayPal: the refund is generally reflected within 3–5 business days after Mumurinka processes the refund, depending on PayPal and the customer's account.
- Other payment methods: refund timing may vary depending on the applicable payment provider and its processing procedures.
7. Replacement
If a replacement is approved for an eligible product issue, Mumurinka will provide a replacement product at no additional product or shipping cost to the customer.
Replacement arrangements will be confirmed by email after the request has been approved.
8. Order Cancellation
Once you submit a custom order, production may begin immediately.
Cancellation requests may be submitted within 1 hour after checkout.
After this period, your order may have entered production and may no longer be cancelled or modified.
If you wish to cancel an order, please contact us as soon as possible at:
Email: info@mumurinka.com
Cancellation requests are not guaranteed until confirmed by Mumurinka.
9. Address Modification
If you need to update your shipping address after placing an order, please contact us as soon as possible at:
Email: info@mumurinka.com
Please provide:
- Your order number;
- Original shipping address; and
- Updated shipping address.
We may be able to update address information before your order has been shipped.
Once your order has been shipped, address changes cannot be guaranteed.
10. Important Information
Because our products are personalized and made specifically for each customer, we strongly recommend that you carefully review your uploaded photos, customization details, size selection, and shipping information before placing your order.
Mumurinka is not responsible for issues resulting from incorrect customization information, incorrect size selection, or other information provided incorrectly by the customer.
11. Our Commitment
Mumurinka is committed to creating high-quality personalized products and providing reliable customer support.
If your situation is not specifically covered by this policy, please contact our customer service team. We will review your request based on the circumstances of your order and applicable requirements and determine an appropriate solution.
Thank you for trusting Mumurinka to create personalized products made especially for you.
12. Contact Us
For questions regarding returns, replacements, refunds, or order cancellations, please contact us:
Email: info@mumurinka.com