Privacy policy
Last Updated: October 8, 2026
Mumurinka operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and personalized shopping experience (the “Services”). Mumurinka is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us.
This Privacy Policy is intended primarily for customers and visitors located in the United States.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information may be collected, used, and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify or be linked to an individual.
Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, billing address, shipping address, email address, and phone number.
Payment and financial information, including payment card details, transaction information, payment method, payment confirmation, and other information necessary to process your purchase.
Account information, including your username, password, preferences, and account settings, if you create an account.
Transaction information, including products you view, add to your cart, purchase, return, exchange, cancel, or otherwise interact with.
Communications with us, including information you provide when contacting our customer support team or submitting an inquiry through our contact form.
Device and technical information, including your device type, browser type, IP address, network connection information, and other technical identifiers.
Usage information, including information about how and when you interact with or navigate the Services.
Customer-submitted content, including photographs, pet images, names, text, and other information you voluntarily provide when ordering customized products.
Payment and Financial Information
Payment information, such as credit or debit card details, is processed through secure checkout and payment processing services provided by Shopify and/or our authorized payment service providers.
Payment information is transmitted using industry-standard security measures designed to protect your information during transmission and processing. We do not ask you to provide complete payment card information through unsecured email, ordinary contact forms, or other non-secure communication channels.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, submit information through our website, contact us, or otherwise provide information to us.
Automatically through the Services, including information collected from your device when you visit or use our website and through cookies and similar technologies.
From service providers, including companies that provide technology, payment processing, analytics, hosting, fulfillment, shipping, customer support, and other services on our behalf.
From business partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes.
Providing, Processing, and Improving the Services
We use personal information to provide and operate our Services, including to:
- Process and fulfill orders and transactions;
- Process payments and refunds;
- Arrange shipping and delivery;
- Process returns and exchanges;
- Provide customer support;
- Respond to questions and inquiries;
- Maintain customer accounts;
- Remember preferences and shopping activity;
- Provide product recommendations and improve the shopping experience;
- Enable customers to submit reviews;
- Customize and fulfill personalized products;
- Improve the functionality, performance, and quality of our Services.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send marketing or promotional communications and to provide advertising for our products and services.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in our marketing emails.
Depending on where you live and the applicable privacy laws, you may also have the right to opt out of certain uses of personal information for targeted advertising or certain types of sharing. To exercise these rights, you may submit a privacy request by contacting us at info@mumurinka.com.
Security and Fraud Prevention
We may use personal information to maintain the security of our Services, authenticate accounts, prevent fraud, detect and investigate suspicious or unauthorized activity, protect our customers and business, and comply with applicable legal requirements.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share your username, password, or other account access information with others.
Communicating With You
We may use your personal information to respond to inquiries, provide customer support, communicate with you about your orders or account, and maintain our business relationship with you.
Legal and Compliance Purposes
We may use personal information when reasonably necessary to comply with applicable laws and regulations, respond to valid legal requests, cooperate with government authorities, investigate disputes or potential violations of our policies, and protect our legal rights and the rights of our customers and others.
No Sale of Contact Information
We do not sell your contact information, including your name, email address, shipping address, or phone number, to third parties for their own commercial or marketing purposes.
We may, however, disclose personal information to service providers and business partners as necessary to operate our website, process orders, provide services, conduct analytics, support advertising, prevent fraud, or otherwise provide the Services, as described in this Privacy Policy.
Certain privacy laws may define some types of sharing or disclosure for targeted advertising differently from the ordinary meaning of “selling.” Where applicable, you may have the right to opt out of certain sales or sharing of personal information or targeted advertising.
Purpose of the Website and Promotional Activities
Mumurinka operates this website primarily to offer and sell products, process customer orders, provide customer support, and provide information about our products and services.
We do not operate the website primarily for the purpose of collecting personal information from users.
We may occasionally offer promotional incentives, discounts, or free gifts as part of a product purchase or an official marketing campaign. Such promotional activities are intended to support legitimate sales, customer engagement, or marketing activities and are not offered primarily for the purpose of collecting personal information.
Customer-Uploaded Photographs and Content
Mumurinka allows customers to upload photographs, pet images, names, text, and other content when ordering customized products.
We may use customer-submitted content only as reasonably necessary to:
- Review and process your order;
- Prepare content for printing or production;
- Create product previews;
- Manufacture and fulfill your customized product;
- Provide customer support; and
- Maintain appropriate order and business records.
Submitting photographs or other content for an order does not, by itself, give Mumurinka permission to publicly use identifiable photographs, customer images, pet images, or personal pictures for advertising, social media, promotional materials, or other public marketing purposes.
We will obtain separate prior written consent before publicly using your uploaded pet images, personal photographs, or other identifiable customer-submitted images for marketing or commercial promotional purposes.
Customers are responsible for ensuring that they own or have the necessary legal rights and permissions to upload any photographs, images, text, or other content submitted to us.
How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary for legitimate business purposes and as permitted by applicable law.
These disclosures may include:
- Shopify and service providers, including providers of hosting, information technology, payment processing, data analytics, customer support, cloud storage, order fulfillment, shipping, and other business services;
- Advertising and marketing partners, where permitted by applicable law, to help us advertise our products, measure advertising performance, and provide relevant advertising;
- Shipping and fulfillment providers, when necessary to deliver products to you;
- Third parties at your direction or with your consent, such as when you request that we share information with another service;
- Affiliated companies or entities within our corporate group, where applicable;
- Professional advisors, such as legal, accounting, or financial advisors, when reasonably necessary; and
- Government authorities, courts, or other parties, when required or permitted by law or when necessary to protect our rights, customers, Services, or business.
We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, sale of assets, financing, reorganization, or bankruptcy, subject to applicable law.
Targeted Advertising and Data Sharing
We may use third-party advertising and analytics services to help us understand how visitors interact with our website, measure advertising performance, and provide advertisements that may be relevant to you.
Depending on where you reside, applicable privacy laws may provide you with the right to opt out of certain processing of personal information for targeted advertising or certain sharing of personal information.
If you would like to opt out of targeted advertising or applicable data sharing, you may submit a privacy request by contacting us at info@mumurinka.com. Please include sufficient information for us to understand and process your request.
If you visit our website with a recognized Global Privacy Control (GPC) signal enabled, we will process that signal as an opt-out request where required by applicable law.
Relationship With Shopify
The Services are hosted and powered by Shopify. Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve its services.
Information you submit through our Services may be processed by Shopify and by third-party service providers located in countries other than where you reside, where necessary to provide the Services.
For more information about how Shopify handles personal information, please review Shopify’s privacy policy:
https://www.shopify.com/legal/privacy
Depending on where you live, you may also be able to exercise certain privacy rights through Shopify’s privacy resources:
https://privacy.shopify.com/
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, web beacons, and similar technologies to operate the website, remember preferences, understand website usage, maintain security, analyze traffic, and support advertising and marketing activities.
Some cookies and similar technologies may be provided by third-party service providers.
Where required by applicable law, you may have choices regarding certain cookies, targeted advertising, or similar technologies through the privacy controls available on our website.
Third-Party Websites and Links
Our Services may contain links to websites, applications, or online platforms operated by third parties.
If you follow a link to a third-party website that is not operated or controlled by Mumurinka, we encourage you to review that third party’s privacy policy and other applicable terms.
We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.
Children's Data
The Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the contact information provided below so that we can review the request and take appropriate action.
As of the Last Updated date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age for purposes requiring such disclosure under applicable U.S. privacy laws.
Security and Retention of Your Information
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute or perfect security.
We recommend that you do not send sensitive or confidential information to us through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal rights.
When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
Your Rights and Choices
Depending on where you reside in the United States and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include:
Right to Know / Access
You may have the right to request information about the personal information we collect, use, or disclose about you and to request access to certain personal information.
Right to Delete
You may have the right to request deletion of personal information that we maintain about you, subject to applicable legal exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information that we maintain about you.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of certain personal information in a portable format or request that it be transferred to another entity.
Right to Opt Out of Sale or Sharing
Depending on where you reside, you may have the right to opt out of certain sales or sharing of personal information.
Right to Opt Out of Targeted Advertising
Depending on applicable law, you may have the right to opt out of the processing of personal information for targeted advertising or similar purposes.
To exercise an applicable right to opt out of sale, sharing, or targeted advertising, you may submit a privacy request by contacting us at info@mumurinka.com.
Global Privacy Control
Where required by applicable law, we recognize the Global Privacy Control (GPC) signal as a request to opt out of certain sales, sharing, or targeted advertising activities.
More information about GPC is available at:
https://globalprivacycontrol.org/
Managing Communication Preferences
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing communications.
Even if you opt out of promotional communications, we may continue to send non-promotional communications that are necessary to complete or manage your orders, transactions, account, or other Services.
Exercising Your Privacy Rights
To exercise applicable privacy rights, including requests to opt out of targeted advertising or applicable data sharing, you may submit a privacy request by contacting us at info@mumurinka.com.
Please include sufficient information for us to understand and process your request. We may need to verify your identity before completing certain requests, as permitted or required by applicable law.
We will not discriminate against you for exercising privacy rights provided to you under applicable law.
No Discrimination
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Unless otherwise permitted by law, we will not deny you goods or services, charge you different prices, or provide you with a different level or quality of services solely because you exercised a privacy right.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, applicable laws, or regulatory requirements.
When we make changes, we will post the revised Privacy Policy on this website and update the Last Updated date above.
Where required by applicable law, we will provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us using the information below.
Brand: Mumurinka
Email: info@mumurinka.com
Phone: +86 19157768016
Address: No. 20 Xidoumen Road, Gudang Subdistrict, Xihu District,4th Floor, Room42680,Hangzhou Zhejiang,China, 310012
Mumurinka is responsible for the personal information covered by this Privacy Policy, subject to applicable law.